Customer Service – Slark Consulting Group

Women in Business: How Elisabeth Gelhar Built Two Thriving Brands

Business Development, Customer Service, Video, Women in Business / Rick Slark

In this Women in Business Series episode, I sit down with Elisabeth Gelhar, the owner of Oak and Ivy, LLC, and Elisabeth Ashliegh Photography. Elisabeth shares her entrepreneurial journey, her challenges, and how she successfully built two thriving businesses. We dive into social media’s pivotal role for entrepreneurs and discuss strategies for leveraging it to […]

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Holiday Edition: Shopper’s Attitudes Toward Price Increases

Charts and Trends, Customer Service, Holiday's, Management, Marketing, Quotes, Uncategorized / Rick Slark

“Getting results isn’t just about staying informed—it’s about taking that information and turning it into decisive action. The following research from Stacked Marketer offers valuable insights, but the key is to determine how it applies to your business and then commit to acting on it. By doing so, you’re not just staying ahead but positioning yourself

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The Number One Reason Understanding Your Customer Matters: Insights from GM

Business Development, Charts and Trends, Customer Service, Management, market research, Sales & Service / Rick Slark

What is Changing: General Motors has recently announced the discontinuation of the Chevy Malibu, marking the company’s departure from sedan production to focus solely on electric vehicles (EVs) and larger vehicle formats such as SUVs and trucks. This is part of a broader trend in the automotive industry, as we see traditional sedans gradually disappearing

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How Express is Rewriting Its Future in Retail

Business Development, Capital/Finances, Charts and Trends, Customer Service, Management, Strategy / Rick Slark

Express, alongside its associated brands Bonobos and UpWest, once thrived as a cornerstone of American corporate wardrobe retailing. However, the advent of remote work and a drastic shift in consumer fashion preferences led to a significant downturn in the company’s fortunes. In the wake of changing work cultures, Express confronted stark financial realities, accumulating nearly

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What is Marketing Myopia and How to Avoid it

Business Development, Customer Service, market research, Quotes, Strategy / Rick Slark

Marketing myopia was coined by Harvard Business School professor Theodore Levitt in 1960. It refers to the tendency of businesses to focus too narrowly on their products or services rather than on the needs of their customers. This can lead to businesses becoming complacent and failing to adapt to changing market conditions. One famous example

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Strategic Advantage: Unleashing the Power of Retainer-Based Consulting for Business Growth

Business Development, Customer Service, Sales & Service, Start-Up, Strategy / Rick Slark

In the dynamic business world, where challenges and opportunities emerge rapidly, having a trusted advisor by your side can make all the difference. That’s where the concept of retainer-based consulting comes into play, offering businesses a unique advantage in navigating the complexities of their industries. What is Retainer-Based Consulting? Retainer-based consulting is a strategic partnership

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Empowering Your Growth: Slark Consulting Group’s On-Demand Advising Program for Small Businesses

Business Development, Capital/Finances, Customer Service, Economic Development, market research, Professional Development, Sales & Service, Speaking and Workshops, Start-Up, Strategy / Rick Slark

In the dynamic world of small business ownership, having access to expert guidance and strategic insights can make all the difference in achieving your goals. However, the traditional model of hiring a full-time business advisor may only be feasible and cost-effective for some small businesses. This is where Slark Consulting Group’s innovative On-Demand Advising Program

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Labor Day 2023: Elevating Your Business with Employee-First Strategies

Business Development, Customer Service, Economic Development, Holiday's, Humanity / Rick Slark

Happy Labor Day! Today marks the celebration of the invaluable contributions of workers since its inception in 1882. Labor dynamics have evolved significantly, and in 2023, acknowledging the transformative role of employees is more critical than ever. They’re not just cogs in a machine; they’re your competitive edge. Crafting a flourishing work culture requires strategic

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Fifth Third Bank and Slark Consulting Group Join Forces to Empower Small Businesses from Startup to Growth

Business Development, Capital/Finances, Customer Service, Speaker Series, Start-Up / Rick Slark

Fifth Third Bank, a leading financial institution, and Slark Consulting Group, the Springfield, Ohio-based business consulting firm, are delighted to announce their strategic collaboration to support and empower small businesses throughout their journey from startup to growth. This collaboration combines the financial expertise and resources of Fifth Third Bank with the specialized business consulting services

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The Power of Market Analysis for Small Businesses: Your Ultimate Guide

Business Development, Customer Service, Strategy / Rick Slark

As a small business owner, making informed decisions is crucial to success. And one key ingredient to making those informed decisions is market analysis. Understanding your customers, competitors, and industry trends can provide valuable insights to help you stay ahead. This blog post will explore the importance of market analysis for small businesses. Market analysis

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