Customer Service – Slark Consulting Group

The Power of Market Analysis for Small Businesses: Your Ultimate Guide

Business Development, Customer Service, Strategy / By Rick Slark

As a small business owner, making informed decisions is crucial to success. And one key ingredient to making those informed decisions is market analysis. Understanding your customers, competitors, and industry trends can provide valuable insights to help you stay ahead. This blog post will explore the importance of market analysis for small businesses. Market analysis …

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The Art of Announcing Price Increases: A Guide for Business Owners

Capital/Finances, Charts and Trends, Customer Service, Sales & Service / By Rick Slark

Announcing price increases to customers is never easy. It can be an uncomfortable experience for businesses, leaving customers uncertain about the future of the products or services they rely on. However, there are several steps companies can take to make the process smoother and help maintain their customers’ trust and loyalty. First and foremost, being …

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The RoadMap For Scaling Your Business

Business Development, Capital/Finances, Charts and Trends, Customer Service, Professional Development, Speaker Series, Speaking and Workshops, Strategy / By Rick Slark

Get ready to take your business from good to great! I’m thrilled to invite you to my latest workshop, that’s jam-packed with ten actionable insights and strategies. This workshop is your chance to level up your business and achieve your goals. Don’t miss out on this exciting opportunity to learn and grow. Register today to …

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5 Benefits of Strategic Business Ownership for Increased Profitability

Business Development, Capital/Finances, Charts and Trends, Customer Service, Sales & Service, Strategy / By Rick Slark

As a business owner, having a good product or service is not enough. To succeed in today’s competitive market, you must be a strategic thinker, constantly looking for ways to improve your business, stay ahead of the competition, and meet the ever-changing needs of your customers. Let’s examine five benefits of being a strategic business …

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The Importance of Satisfied Customers for Small Business Success: Why Engaging Customers is Key to Your Future”

Business Development, Customer Service, Sales & Service, Start-Up, Strategy, Women in Business / By Rick Slark

Small business owners understand the crucial role customers play in their success. But unfortunately, some may unintentionally adopt a culture that views customers as a hindrance. This often manifests in poor facilities, low-quality products and services, unenthusiastic employees, and poor customer service. But with the competition and options available, most customers will quickly move on …

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Ohio Restaurants Report Positive Sales in January Poll But Remain Cautious

Business Development, Capital/Finances, Charts and Trends, Customer Service, Holiday's, Sales & Service, Uncategorized / By Rick Slark

The Ohio Restaurant Association recently conducted a poll to gauge the effects of the current economy on Ohio’s restaurants. The results showed that most operators experienced an increase in sales during December 2022, attributed to holiday events, parties, and large groups. Despite this increase, the cost of labor and supplies continues to rise for most …

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The Path to Growth: Targeting the Right Customers

Business Development, Customer Service, Humanity, Poetry, Quotes, Sales & Service, Start-Up / By Rick Slark

Les Mckeown preaches that finding a profitable and sustainable market is the most critical task for any founder. The clearer we understand our target customers or clients, the more efficiently we can market our products and services to them in their preferred language, style, and method. One person who got this right was not a …

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Ready for a Productive Small Business Saturday? Answer these Five Questions.

Business Development, Customer Service, Holiday's, Sales & Service, Strategy / By Rick Slark

By now, most business owners know that 11/26 is Small Business Saturday. So what steps are you taking to ensure a fun and productive day for you and your customers? You can ensure an outstanding Small Business Saturday with little effort and creativity. “Let’s do this.”

Who is Slark Consulting Group’s Ideal Client?

Business Development, Customer Service, Professional Development, Sales & Service / By Rick Slark

One key to a successful business is to be very clear about who your customer is. I am often asked what I look for when deciding to work with a client or not. Here are the three criteria I use. If you are ready to grow your business to its maximum potential and could use …

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3 Reasons Every Customer is Crucial To Your Business

Business Development, Customer Service / By Rick Slark

Customers are the lifeblood of any small business! But, of course, every owner knows that. Don’t be so sure. My consulting experience reveals a percentage of small businesses treat the customer as a bother. Their motto is “Business would be awesome if it weren’t for the customer.” A business with this culture is easily spotted …

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