I am putting the final touches on a workshop that I'll be presenting about the benefits exceptional customer service adds to a business. Here are a few customer service quotes that may or may not make it into the presentation.
"The purpose of a business is to create and keep a customer." Peter Drucker
"Businesses succeed and grow because they satisfy their customers better than their competitors."
"Customers buy just one thing, improvement. The reason a customer buys from you is to improve his or her life in some way."
"We all have one boss, the customer, and she can fire us anytime she wants by simply deciding to shop somewhere else." Sam Walton