Customer Service

The Importance of Satisfied Customers for Small Business Success: Why Engaging Customers is Key to Your Future”

Business Development, Customer Service, Sales & Service, Start-Up, Strategy, Women in Business / By Rick Slark

Small business owners understand the crucial role customers play in their success. But unfortunately, some may unintentionally adopt a culture that views customers as a hindrance. This often manifests in poor facilities, low-quality products and services, unenthusiastic employees, and poor customer service. But with the competition and options available, most customers will quickly move on …

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Ohio Restaurants Report Positive Sales in January Poll But Remain Cautious

Business Development, Capital/Finances, Charts and Trends, Customer Service, Holiday's, Sales & Service, Uncategorized / By Rick Slark

The Ohio Restaurant Association recently conducted a poll to gauge the effects of the current economy on Ohio’s restaurants. The results showed that most operators experienced an increase in sales during December 2022, attributed to holiday events, parties, and large groups. Despite this increase, the cost of labor and supplies continues to rise for most …

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The Path to Growth: Targeting the Right Customers

Business Development, Customer Service, Humanity, Poetry, Quotes, Sales & Service, Start-Up / By Rick Slark

Les Mckeown preaches that finding a profitable and sustainable market is the most critical task for any founder. The clearer we understand our target customers or clients, the more efficiently we can market our products and services to them in their preferred language, style, and method. One person who got this right was not a …

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Ready for a Productive Small Business Saturday? Answer these Five Questions.

Business Development, Customer Service, Holiday's, Sales & Service, Strategy / By Rick Slark

By now, most business owners know that 11/26 is Small Business Saturday. So what steps are you taking to ensure a fun and productive day for you and your customers? You can ensure an outstanding Small Business Saturday with little effort and creativity. “Let’s do this.”

Who is Slark Consulting Group’s Ideal Client?

Business Development, Customer Service, Professional Development, Sales & Service / By Rick Slark

One key to a successful business is to be very clear about who your customer is. I am often asked what I look for when deciding to work with a client or not. Here are the three criteria I use. If you are ready to grow your business to its maximum potential and could use …

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3 Reasons Every Customer is Crucial To Your Business

Business Development, Customer Service / By Rick Slark

Customers are the lifeblood of any small business! But, of course, every owner knows that. Don’t be so sure. My consulting experience reveals a percentage of small businesses treat the customer as a bother. Their motto is “Business would be awesome if it weren’t for the customer.” A business with this culture is easily spotted …

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